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Got a question? 🌿


Check our mini FAQ below we’ve answered the most common ones about shipping, warranty, and product use! You might find what you’re looking for right away.



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1. How does the aromatherapy diffuser work?


This diffuser uses advanced ultrasonic technology that vibrates water and essential oils at a frequency of 2.4MHz. This process creates a fine, cool mist that spreads fragrance evenly through the room — helping you relax, breathe better, and enjoy a soothing atmosphere without heat or noise.

What kind of essential oils can I use with this diffuser?

You can use any 100% pure essential oils. Popular choices include lavender for relaxation, eucalyptus for clear breathing, and citrus blends for energy. The diffuser is made of non-corrosive PP material, so it’s safe for all essential oils.

How long does the diffuser run on a full tank?


With a 300ml water capacity, the diffuser can run for up to 6–8 hours depending on the mist mode. You can choose between continuous mode for a strong scent or intermittent mode (diffuses every 10 minutes) for longer use.

Is it easy to use and maintain?


Absolutely. Just remove the top cover, add water and a few drops of essential oil, then select your mist and light settings using the remote control. The diffuser also includes an auto shut-off feature for safety when the water runs out. Cleaning takes only a few minutes — just wipe the tank weekly with a soft cloth.

Can this diffuser be used as a night light or gift?


Yes! It features multiple LED color options that create a relaxing glow — perfect for bedrooms, offices, or meditation spaces. Its elegant design makes it an excellent gift for any occasion like Mother’s Day, Christmas, or birthdays.


How long does delivery take?

Orders are processed within 1–3 business days and shipped via our reliable AutoDS logistics partners.

Estimated delivery times:

Canada: 7–14 business days

United States: 8–15 business days

International orders: 10–20 business days depending on location and customs processing.

You’ll receive a tracking number by email once your package has shipped, so you can follow your order every step of the way.

Is there a warranty or return policy?

Yes — your diffuser comes with a 1-year limited warranty covering any manufacturing defects or malfunctions under normal use.

If you experience an issue within this period, we’ll gladly replace the product or provide a solution that fits your situation.

You also have a 30-day satisfaction guarantee, so if you’re not completely happy with your purchase, you can contact us within 30 days for a refund or exchange.


If you don’t find what you need, just send us a message using the form — we love hearing from you!

official.lumora.storex@gmail.com





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